Delivery and Pickup Arrangements
1. Courier Delivery:
Items will be dispatched within 2 to 5 working days after order confirmation,
and are expected to be received within approximately 2 working days after dispatch.
Delivery dates and times cannot be specified for all postal items.
Customers are requested to provide accurate personal information and address during purchase for delivery arrangements.
*Customers can choose SF Express pick-up points / SF Locker for self-pickup if needed.
*An additional surcharge will apply for remote area delivery services. (Sai Kung/Clearwater Bay/Shek O/Stanley/Discovery Bay/Ma Wan/Cheung Chau/Lamma Island & Peng Chau/South Lantau (including but not limited to: Tai O, Tong Fuk, Cheung Sha, Mui Wo, Pui O, etc.))
2. Self-pickup at tekko Customer Service Center:
Pickup Date: Customers can pick up their items within 2 to 14 working days after purchase.
Pickup Hours:
Monday to Saturday: 11:00-20:00
Sunday and Public Holidays: Closed
*Pre-orders:
All stated arrival dates are estimated. Actual arrival dates may be delayed due to actual logistics conditions. If you mind this, please do not place an order.
All pre-ordered items:
※ If other in-stock items are purchased in the same order, all items will be shipped together once they have all arrived.
※ If customers request to ship pre-ordered and in-stock items separately, please submit separate orders. Shipping fees will be calculated for each order separately.
Returns and Exchanges
1. Quality Issues
- Applications accepted within 14 days of delivery
- Product confirmed to have a factory quality defect
- Only exchange for the same model and color is allowed
- If the product is discontinued / out of production or is an OUTLET product, tekko will provide a refund for the product's value
- Returns and exchanges are not accepted for items damaged due to improper use or human error
- Return and exchange applications missing required supporting documents will not be accepted (please refer to "Required Supporting Documents" below)
2. Required Supporting Documents
- Photos of the product quality issue
- Intact product outer packaging
- All complete accessories and instruction manuals included in the product packaging
- Invoice / Invoice email
3. Application Procedure
- Send an exchange request email detailing the product quality issue to +852 9244 7744
- For products purchased from the tekko online store, tekko will arrange for logistics to return or exchange the product, or you may visit tekko in person to handle the return or exchange.