18-month Limited Local Warranty
The warranty period begins on the date of purchase by the user. Except for protective products and consumables, tekko's authorized products in Hong Kong come with an 18-month original manufacturer's local warranty from the date of purchase. Within the specified warranty period from the date of purchase, if the product is damaged or malfunctions, and is confirmed by our technical personnel to have occurred under normal use, our company will provide free repair services.
Repair Services
If customers discover any issues with their tekko product after purchase, they can directly contact the tekko Customer Service Center.
If repair services are necessary, please bring the product and proof of purchase to the tekko Customer Service Center in person, or send the problematic product to the tekko Customer Service Center by courier/mail for inspection. If it is confirmed that the product cannot operate normally due to physical reasons, the tekko Customer Service Center will repair or replace the product. If the customer chooses to send or receive the product by courier/mail, the shipping costs will be borne by the user.
2. This limited warranty does not apply to:
a) Normal wear and tear
b) Transportation costs incurred when the product is shipped between the end-user and the tekko Customer Service Center
c) Defects caused by rough handling
d) Defects or damages caused by improper use of the product, including defects or damages resulting from failure to follow tekko's warnings or instructions regarding the product (e.g., use as described in the tekko user manual)
e) Incorrect operation such as illegal power connection, as well as products damaged by water or dirt ingress
f) Product damage caused by irresistible accidents or natural disasters
g) Other acts beyond tekko's reasonable control
3. This limited warranty will not apply if, in tekko's reasonable judgment, the product has been opened, altered, or repaired by any person other than the tekko Customer Service Center, or if unauthorized parts were used to repair the product, or if the product's serial number, accessory date code, or IMEI/ESN has been tampered with or is illegible for any reason.
4. This limited warranty will not apply if the product has been exposed to moisture, humidity, or extreme temperature or environmental conditions, or to rapid changes in such conditions, or to corrosion, oxidation, or spilled food or liquids, or to the effects of chemicals, resulting in a short circuit or damage to the battery.
Customer Service Hotline/TEL:
+852 3956 3976